Print

Customer Comments

Mr. Cvijanovich,

 

                I want to thank you and your staff for a very professional and pleasant car buying experience. Yesterday I purchased one of your Certified TL?s and the entire procedure went very smoothly, from first talking with Pat Aigner, to negotiating with your Sales Management Team, to working with Kelly Martz in Finance, to meeting your Service Advisor ? Abel Talbo. I would highly recommend to any of my friends or associates who would be looking for a Acura to work with Pat and your team.

 

                Thank you very much.

03/17/11                  Gary A.


Good Morning Richard,

 

We drove to Tempe and purchased the RDX yesterday.  Our experience was beyond our expectations!!  On Thursday I spent several hours at Chapman Acura in Tucson.  It was a very unsavory experience.  I did speak with the sales manager he offered to meet the same price that Lisa and I worked out.  I let him know that it was a matter of principal and I was NOT interested in doing business with the dealership.  I spoke with Lisa approximately 5 times on the phone.  She offered several suggestions in regards to our trade.  I found her interest in our purchase sincere and honest.  She never tried to push.  Her statements were always pleasant and inviting.  My husband and I decided to purchase the RDX on 2/11/2011 I submitted the credit app as Lisa directed the I followed up with a phone call.  I had the extreme pleasure to speak with Timothy Gavin.  He completed the credit app and returned a phone call to let us know that everything was a go.  He also followed up with a phone call prior to our departure to make sure the car was ready for our arrival.  When we arrived to the dealership Lisa came out to greet us.  She was energetic and thoroughly prepared for our arrival.  We found the dealership to be exceptionally clean and warm.  She took the time to ask if we would like something to drink and showed us to the well prepared lounge.  Then she continued with her documents in a very professional manner.  After we completed the initial paper work we removed the items from our trade to our new auto.  Timothy Gavin introduced himself, we found him very pleasant and helpful.  After we completed the transition Kim in finance was ready for us.  Kim was friendly, well organized and thorough.  She is knowledgeable about the Acura product.  She appropriately guided us through the warranty products.  The entire process was brief and extremely pleasant.  I have always driven Ford products.  The RDX sell itself.  I feel confident that we will buy another Acura in the future.  It is a wonderful product.  Your staff are beyond reproach.  If you are ever shopped by the competition I can only hope that they pay attention to the professionalism exhibited by your staff.  There is another gentleman that I would like to acknowledge.  He introduced himself as Lisa and Timothy's supervisor.  He asked if Lisa has meet all of our needs, and assured us that he was available if we needed.  I cannot remember his name unfortunately.  This is my first new car.  Thank you for making this purchase so wonderful.  We will certainly recommend your dealership to our friends.  We will be sure to give the survey guru's 10's across the board!!!!

 

With warmest regards,

Paul, Lauren and Joey Giamalis 
- 02/143/11


Like to once again compliment the excellent service performed by my service advisor, Dana.
She took care of the extended warranty, loaner car, and completed service pickup extremely well. I will return for more service work soon because of her work.

- Rick 10/4/10

 

Awesome service as usual. Todd is the consumate professional.

- Robbie 10/3/10

 

Amazing service, as always. Thank you again for keeping my car in such excellent condition!

- Martin 10/2/10

 

I have worked with Steve several times and he is always fantastic. He took care of all my concerns and made it all happen in one trip so I didn't have to come over there three different times. I appreciate how smooth things operate in the service department and how kind the people are. Thanks again.

- Susan 10/1/10


Everyone is friendly and the service is great. The waiting area is very comfortable and everything is there to take care of you.
As soon as drove up Steve Gonnzalez was right there!!
-Anne 9/24/10

 

Steve Gonzales and your team outdid themselves. I was very impressed with their service. Every worry I had was addressed and the personal attention I received was wonderful. I can't wait for a reason to come back in so that I can continue to feel like a "queen for a day".

- Helene 9/22/10

 

I had an emergency come up with my battery and needed it to be replaced immediately so I could get to a very important doctor visit. Todd Goldhammer made this happen and I am grateful for the fast, quality service provided.

- Tara 9/22/10

 

I had an excellent experience at the Tempe Acura dealership. Both Tim Garcia (Sales) and Thomas Gessner (finance) were very objective, professional and helpful and my overall experience was very pleasant. I will highly recommend the TL as well as the dealership to all my friends and family. Both Tim and Thomas were great!

- Kabir 9/22/10


I was extremely pleased with the service I received. The fact that a technician was sent out with my new battery and that he was able to install it for me at my worksite, was impressive. It made a really bad couple of days so much better. Steve, the technician, was pleasant and efficient and prompt. I was kept informed all the way as to time and what would be done. I have to say that I have never received such royal treatment with any car I have ever owned!

- Helene 9/19/10

 

What can I say? Able is great! The recent experience I had which led to having my vehicle towed to Acura of Tempe was diluted from "self-induced stress", to a calm feeling of "simple maintenance". Able continues to make all of my Acura service needs relaxed and pleasant. Kudos to Acura of Tempe and especially to your service advisor Able!

- Ken 9/17/10


the guys were all so nice they are a ten....

- Linnette 9/13/10

 

As usual, the work was well done. Also as usual, Dana was outstanding.

- Richard 9/9/10

 

We continue to be very appreciative of the service received from Acura of Tempe. We have been customers since May 2003 and although its a drive from the far west valley, the service received from Bob Santa Maria and his team are top notch. Able Talbo was able to get us started prior to his time off and Daniel Henriquez stepped right in and ensured both of our cars were serviced over this long weekend.
Thank you very much!

- Nick 9/6/10

 

Good experience w/the service team yesterday. Steve was my advisor. He is straightforward and honest, I appreciated this. As usual, the washing/detailing crew did a great job with my car. Thanks! Scott Cummings

- Scott 9/4/10

 

Thanks for taking my MDX in last minute and getting the battery changed out in less than the estimated time. Everything was handled in an efficient and professional manner.

- Derek 8/30/10

 

Excellent service once again!

- Marc 8/30/10

 

Excellent service. Completely satisfied.

- Sridhar 8/28/10

 

Everyone at Acura was excellent! Good customer service, positive attitude every time I take my car in for service. Able was a pleasant to work with. Explained everything clearly about what was wrong with my car. I had no difficulty communicating with him.

- Dawn 8/28/10

 

Todd Goldhammer went above and beyond as always.

- Asha 8/27/10


Great job as usual. In and out in a short time. Keep up the great service.

- Jim  8/21/10

 

I am most happy that I was heard and taken seriously. I have a new microphone unit for my blue tooth. I haven't had it long enough to know if I can be heard.

- Carole 8/19/10

 

Great experience and I love my new Acura. Pat Aiger was exceptionally helpful. Tom Gessner was competent and considerate. I like the dealership....very helpful people and interested in what they are doing. It was a good experience for my family and me. Thank you.

- Penelope 8/18/10


Your Acura Facility in Tempe is top notch. Your service team works well and I appreciate the communication that I get from your team. Abel really takes care of me and I appreciate his knowledgeable and thorough works to help me.
Your facility is a model that other dealerships would envy.
Thank you for taking such good care of me and my TL.
My car always seems to run better after my service work there.
Thanks for your great Service,
- Rick 8/11/10

 

Pretty painless process. We wound up with a nice car at a good price and worked with good people.

- Jim 8/5/10


Each time I have used Acura of Tempe for service has been an experience that has re-enforced my decision to purchase an Acura car. Acura is a brand that projects sophistication, quality and reliability. Acura of Tempe does a fantastic job in supporting that image. My thanks to Steve Gonzalez for his attention to detail and professional but personal touch in meeting my service needs.

- Allen 8/3/10

 

As always expert service. Fast friendly and fun to work with. THANKS to Dan, Bob, Able and James... I appreciate what you have done for me this time and all the other times as well.

- Michael 8/3/10

 

Great service once again. Very polite personel and the work was done faster than anticipated.

- Jose 8/2/10

 

Todd was extremely helpful. We came in to have an oil change and warranty repairs. He did a preliminary check and heard a noise that we hadn't.. some thing seemed off to him in the car. He told us about it and said he would have the mechanic look in to it. It turned out to be a bearing that had given out and they replaced the part under warranty for us. Had he not had the ear for the job we probably would have been stuck with the repair bill in a few months after the warranty ran out. This goes to show you how valuable a good service advisor can be. Thanks again Todd.

- Mustapha 7/30/10

 

Thank you to Tim Garcia. We have bought a few cars from him and Tempe Acura- Tim is a great person to deal with and the primary reason we always come to Tempe Acura first.

- Robert 7/30/10

 

Always great service with helpful, efficient people checking me in and out. Appreciate the car wash too!

- Tara 7/26/10

 

Tara did a wonderful job! I was in & out of there in less than 20 minutes. She had my loaner vehicle waiting, she gave me a quick tutorial on how to operate the important features, and when I returned, my TSX was parked and ready to go. What a smooth and easy trasnaction! Thank you!

- David 7/26/10

 

My service yesterday was good. No issues to comment on. Steve was very helpful, as usual.
Thanks,

- Tim 7/23/10

 

Thanks for working me in at the last minute and providing your usual high level of courteous attention.

- Roger 7/23/10

 

Great experience - problem solved quickly and I was treated as though I was royalty!

- Helene 7/22/10

 

Its always a pleasure to work with my service advisor Able Talbo; his work ethic and willingness to serve truly goes above and beyond.
In the past, I have dealt with numerous car dealership service departments to include Mercedes Benz of Chandler and The Phoenix Motor Car Company; it is very apparent "their" employees can learn a thing or two from Able and the entire Acura of Tempe staff within the areas of customer service, and accountability. An area of which your staff excels in.
Thank you very much for the hard work, ethical treatment and dedication you provide to all of us here within the community.
- Andrew 7/22/10

 

Went in for a routine service last weekend. Abel Talbo took good care of me and my car!

- Chad 7/19/10


Great experience, thank you!!

- Caroline 7/14/10

 

Very good experience. Salesman was on spot and good to deal with.
Finance was actually also a good experience which is a first in all my prior car buying. Will be back again if ever in the market.
Converse should be commended on his customer service which i am sure you have heard before.

- Ross 7/14/10

 

Hi wanted to express my thanks to Dana. She managed to squeeze me in on Saturday morning with no notice at all. To be honest it looked like she was the only service rep working. She was running all over the place. Thanks again.

- John 7/12/10

 

I had a great experience - everything was done to maximize the time at the dealship. All questions were answered & I certainly would buy another car from this dealship. Beth Walker

- Beth 7/5/10


Everyone was very polite and accommodating -- an excellent car-buying experience.
- Joel 7/2/10

 

Outstanding service...thank you! Dana is so professional. It is a pleasure rather than a chore to get service at Acura of Tempe.

- Judy 7/1/10


Great experience. Jonathan Wendt was a very helpful salesperson and the finance department made this an easy and pleasurable experience. We were satisfied from start to finish.

- Bob & Carol 6/29/10

 

Todd is wonderful--- so efficient and pleasant.

- Mary 6/29/10

 

Thank you Able for the great service! Thanks for staying after hours in order to get my son his car. We really appreciate your extra effort and good attitude!

- Laura 6/24/10

 

Thanks Todd Goldhammer for such great service. I always know my MDX is being well taken care of when brought in for service. I am kept up to date in what is going on and always on time.
Thanks Todd for setting up shuttle ride, Jimmy was very courteous!

- Beth 6/23/10

 

Our service was excellent from the moment we dropped our car off to the time we picked it up two days later. Thanks for the loaner auto. Our service rep was very informative and the items requested for service, including and additional need, was taken care of to our utmost satisfaction. Thanks,

- Dean 6/20/10

 

Todd Goldhammer ALWAYS does a great job! He is a pleasure to
work with.
- Ned 6/19/10

 

To whom it concern:
I called Acura of Tempe for service on my 2008 MDX on Friday morning. I actually spoke with a live very courteous and professional person. The lady I spoke with was friendly, professional and truly made me feel like a valuable customer. She asked me what time for me was good to schedule my apointment. Set the appointment for 11:00am that same morning with Able.I arrived at Acura of Tempe at 11:00am that morning and was greeted by Able as I drove up to the Service Dept. Able was very friendly and accomadating. He presented differnet options to me and directed me to the well appointed guest waiting area. It was a very pleasant experience and I will be bringing my MDX back to Acura of Tempe for all of my furture service needs in the future. My MDX was finished and cleaned as promised.
I have received nothing but frustration with the service dept at Acura of North Scottsdale where I purchased my MDX. You never can speak to a live person and when you do they are very unfreindly and act in a way that makes you feel like you are bothering them. I had attempted to get my MDX in for service there for over a week but with no success. I had even explained to them that the service was now over due and was told I was not reading the message properly. It is what it is.
Thank you to the Service Dept of Acura of Tempe , Able in particular, for providing such professional customer service that is rare to find these days.
Regards,

- Eric R W. -  Acura MDX owner  -  6/19/10

 

Great experience! Thank you.

- Andrea 6/14/10

 

My wife had corrective and routine maintenance at Acura yesterday, and she was very pleased with the service provided by Acura and our Service manager, Todd Goldhammer. Its why we keep coming back.
Excellent, thank-you Acura Tempe.
regards
- Michael P.  6/11/10

 

 Service was handled wonderfully. My extended warranty information is on file so it was handled extremely conveniently.

- Jo Dee 6/11/10


My service on Saturday, June 5 was exceptional as always. Abel facilitated my services which were unscheduled due to a battery problem. Even though it was busy - the waiting areas were full - I was in/out within an hour with a cleaned car on top of it. I will always drive an Acura not only because of the quality of the car itself, but equally, if not more important, because of the great service. The old adage that the equipment is only as good as the service rings true for me...great equipment - extraordinary service!

- Wanda 6/9/10

 

Thank you for the first class service that we received from Tim Garcia, and I believe (Kim) in financing. Painless is the word I can honestly use to describe the care which was shown to my husband and myself. I will always refer any and all people to your company for the quality of vehicle which you sell and the quality people who made our experience what it was .
Thanks again
- Patricia S. 6/9/10

 

Todd Goldhammer is the nuts. Guy is totally professional always and never gets it wrong. Boot out whoever is currently in charge and PROMOTE TODD IMMEDIATELY!
Love,
Todds Mom.
Kidding obv. Todd is and always has been great. You folks need to know this.

- Scott 6/7/10

 

Everytime I come there for my auto maintenance, I continue to marvel at the professionalism and pampering service of your team. Your lounge is so clean, comfortable and well stocked I don't mind the wait. But more importantly, but your service team really cares. It feels like valet service when they meet you at the door the second you drive up and escort you inside. I had Able as my advisor yesterday, and not only did he tell me what they did today, but told me what I should anticipate next time. He personally checked in with me while I was waiting, and also also took the time to update

- Pat 6/4/10


As usual, great service. Well received, felt very much at ease. Service advisor (Abel) very courteous and knowledgeable. Ken, service tech, very thourough, professional. Thank you.
Respectfully,
- Bob 6/3/10

 

Todd was excellent, service was well done. The carwash did leave some water spots on car, though.

- Susie 6/2/10

 

Love Tim Garcia !!! Great guy.

- Patricia 6/1/10


Bud should ensure that other service agents observe Dana's work habits. She is always moving quickly and working hard to get vehicle services started immediately and get the customer out door, minimizing the customers wait time.
Regards,
- Ray E. S.  5/29/10

 

I appreciate Abel's professionalism, the clean atmosphere of the entire dealership and the smoothness of each service visit.

- Steve 5/28/10

 

It's a real hike to take my vehicle to your shop from very far East Mesa, but the service and friendly staff always make the journey very worth while. Even when you have a transition in key service staff, the replacement protocol is seamless.

Also, my car likes you

- Allen 5/26/10

 

I could not have had a better experience...

- Linnette 5/25/10

 

I recently purchased a pre-owned car from you. Thanks
to Bill Garcia and Tom Gessner as the entire experience
was positive and fun. I would certainly do further business
with Acura of Tempe.

- Glenn

 

Service was great! Dana was attentive and very professional. My car was ready 1 hour before promised.

- Kevin 5/17/10



I've been working with Bud's dealers, both Honda and Acura for 24 years. Both my wife and I have driven Acuras the last five years. I believe Abel is the best Customer Service Rep I've ever dealt with during this time. He is very considerate and takes a genuine interest in me and my vehicles, almost like they're his.

- Skip 5/7/10

 

It was a great experience with a super friendly staff and no shady sales tactics. I would definitely buy another Acura from Nick, Tim & and Thomas. Thanks for everything guys!

- Daniel 5/7/10

 

whole experience is great. our car has been cleaned too! waiting time is very reasonable. Steve gonzales is very accomodating.

- Eddie 5/7/10

 

Excellent service. Todd Goldhammer did a great job.
Thanks!

- Gary 5/5/10


I have a 2004 TL from your store new. Todd Goldhammer has been my service adviser from the start. My next Acura will come from your store because of his honesty and 100% attention to detail. I just brought in our 2002 CL bought new from another store . I had service done yesterday on it with complete satisfaction. My 40 mile drive is worth it and the Penske waiting lounge is a joke with a pot of coffee and filtered water. Best Regards,The Croatian-American guy Ted...

- Ted 5/5/10


Thank you for the great service! This was my first experience with service and first time owning an Acura. I am very happy and pleased with the outcome!

- Dennette 5/4/10

 

Tony was great! He helped me buy my new Acura TSX and I love it!

- Ann 4/29/10

 

Steve Gonzalez was a very patient and helpful service rep. to work with. I also appreciated how prompt and efficient the service process was which helped with managing my little ones and my work schedule. Thank you!

- Jennifer 4/28/10


Dana in service did a great job making sure everything was right in my new Acura TL. She also gave great customer service and a professional and caring attitude at all times. The only negative was various black scuff marks inside my new car form the mechanics :(

- Mark 4/27/10


I want to say Thank you, for the service I received and overall positive experience I had at Acura of Tempe.
Tony Rodgers was fantastic and Kim Neal made the paperwork as easy as I could have hoped for.
Great job!

- Mark 4/19/10

 

Very warm & friendly atmosphere. Everyone willing to assist us inall ways.
Also Thomas was extremely professional in handling all the paper work.

- Gordon 4/18/10

 

Great service as usual, please give Todd G. a raise!  Adios,

- Frank A 4/15/10

 

Always a pleasure to have you service my Acura.
Thanks for the great service.
Job well done and thanks to Abel Talbo for going over my
"to do list" on future service requirements and showing me
some discount coupons.

- Ken 4/14/10

 

Enjoyed the experience. Our salesman Tim was great to deal with and we felt conformable during the sales process.

- Terry 4/12/10

 

Friendly, professional, efficient. Dana is all of the above. I appreciate both working with her and the quality of the work done. See you at 15,000 miles.

- Richard 4/10/10

 

Close